Quality for Project Managers
Quality for Project Managers

Available Modalities:

  • e-Training
    Next Sessions: On-Demand

    Book Online

  • Public-Classroom
    Next Sessions: Not Available in this Modality
  • On-Site
    Next Sessions: At Your Facility

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Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
e-Training 22.5 22.5 0 0 0 0 0 0 0
Instructor-Led Training 22.5 22.5 0 0 0 0 0 0 0
Virtual Instructor-Led Training 22.5 22.5 0 0 0 0 0 0 0
Delivery Method e-Training Instructor-Led Training Virtual Instructor-Led Training
PDU Total 22.5 22.5 22.5
Technical PMP/PgMp 22.5 22.5 22.5
Leadership 0 0 0
Strategy 0 0 0
PMI RMP 0 0 0
PMI SP 0 0 0
PMI ACP 0 0 0
PfMP 0 0 0
PMI PBA 0 0 0
  • CEUs: 2.25
  • CPEs: 27
  • Field of Study: Management Advisory Services

Quality for Project Managers applies quality principles to project management itself, as well as to the products and services resulting from projects. It brings to the forefront the essentials of project quality management and its vital link to business success, with a focus on the tools and essentials of effective quality management that work for any organisation, regardless of industry. The course shows participants how to integrate quality management concepts with project management programme to support business succes

Attendees will learn about the philosophy and principles of quality management and how to translate these concepts into specific actions that are key to successful project quality efforts. The course presents a five-step model for successfully planning project quality, a five-step model for effectively assuring project quality and a quality-control toolkit, all of which can be immediately applied to their work environment. With a strong emphasis on exercises, this course provides the opportunity to apply quality strategies and skills to real-world scenarios. Delegates will practice concepts, tools and techniques using modularised case studies that require immediate and direct application of skills learned.

The strategies of quality management and continuous improvement dovetail with project management concepts to increase control over objectives, work and performance. Master these proven methods and discover how quality greatly contributes to, and enhances, project success.


  • Integrate project quality management into the entire project life cycle
  • Use five steps to plan effectively for project quality management
  • Use five steps to assess and improve your organisation’s current quality capabilities to ensure that projects will meet specified quality standards
  • Ensure customer satisfaction by monitoring results using project quality control tools
  • Apply project quality management tools and techniques to “real world” project management situations
This course uses digital materials.
  • Managing Project Quality

    What is quality?

    Quality and the triple constraint

    What is project quality management?

    The evolution of quality

    How it fits into the project life cycle

    The evolution of quality

    Systems thinking

    The cost of quality

    Formal quality systems

  • Planning Project Quality

    What is quality planning (QP)?

    QP inputs and tools and techniques

    Stakeholders and customers


    Importance of identification


    Project quality requirements

    Identifying requirements

    Sources of requirements

    Common characteristics of quality requirements

    Prioritising project quality requirements

    Project quality standards

    SMART quality standards


    Quality function deployment (QFD)

    QP outputs

  • Assuring Project Quality

    What is quality assurance (QA)?

    QA inputs and tools and techniques

    Developing QA activities

    Investigating QA capabilities

    Gap analysis


    SWOT analysis

    Process improvement

    QA activities and the project quality management plan

    Quality audits

    Quality path vs. critical path

    QA and change control

    QA outputs

  • Controlling Project Quality

    What is quality control (QC)?

    Major questions of QP, QA and QC

    QC inputs and tools and techniques

    The voice of the customer and the voice of the process

    “Good enough” approach

    Taguchi’s loss function

    Quantum innovation vs. continuous improvement

    Plan-do-check-act (PDCA) cycle

    Basic quality control toolkit

    Check sheets


    Pareto charts


    Cause-and-effect diagrams

    Interrelationship digraphs

    Scatter diagrams

    Run charts

    Control charts

    Design of experiments

    QC activities and the project quality management plan

    QC outputs

  • Putting Project Quality to Work

    Putting Project Quality to Work

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