Making Sense of Complexity

Available Modalities:

  • e-Training
    Next Sessions: On-Demand


  • Public-Classroom
    Next Sessions: Not Available in this Modality
  • On-Site
    Next Sessions: At Your Facility

    Request An Assessment

  • Virtual-Classroom
    Next Sessions: Not Available in this Modality
Delivery Method PDU Total Technical PMP/PgMp Leadership Strategy PMI RMP PMI SP PMI ACP PfMP PMI PBA
Instructor-Led Training 21 0 16 5 0 0 0 0 0
e-Training 21 0 16 5 0 0 0 0 0
Open Enrolment 20 0 15 5 0 0 0 0 0
Delivery Method Instructor-Led Training e-Training Open Enrolment
PDU Total 21 21 20
Technical PMP/PgMp 0 0 0
Leadership 16 16 15
Strategy 5 5 5
PMI RMP 0 0 0
PMI SP 0 0 0
PMI ACP 0 0 0
PfMP 0 0 0
PMI PBA 0 0 0
  • CDUs: 21
  • CEUs: 2.1
  • CPEs: 25
  • Field of Study: Management Advisory Services

Making Sense of Complexity focuses on the very nature of our working contexts today, arguing that the work we do is more complex than ever and that this complexity demands new approaches. Participants will learn how to recognise, diagnose and respond appropriately to complex environments and situations in a highly interactive course setting. The course serves as an introduction and touch point to the rest of the courses in the programme.

Making Sense of Complexity introduces participants to a number of models, all geared towards helping them understand the effects of complexity on our working environments, teams, projects and how we operate as individuals. It also introduces the PSC (perceiving, sensemaking, choreography) framework to help participants respond to complexity by seeing the situation correctly, re-wiring how you think and re-configuring what you do in iterative cycles of problem-solving. The course demonstrates how different mindsets, tool sets and skill sets play a role in navigating complex contexts and begins and ends with simulations that help participants apply these in unique and innovative ways.


*Terms & Conditions apply. Course duration for each ASEP open enrolment course is 2.5 days


This course is accredited by the Institute of Banking & Finance Singapore. 
To qualify for funding, you need to meet the following criteria:

  • If you are under 40 years old, you may qualify for 70% funding (Singapore Citizen/PR physically based in Singapore)
  • If you are over 40 years of age, you may qualify for 90% funding (Singapore Citizen based in Singapore)

    Along with either of these criteria: 

    • Company-sponsored participants working at a financial institution
    • Non-company-sponsored participants working in an organisation based in Singapore

    CLICK HERE for detailed information on funding support. Complete details about IBF Standards Training Scheme can be found here.



    • Explain the criteria for recognising the context in which your project-based work exists
    • Utilise lenses and frames to diagnose the context within which our project-based work resides
    • Identify opportunities to leverage the context for success
    • Select the most successful approach to match your response to the environment
    • Utilise mindsets, skill sets, and tool sets that will enable success in working in complex environments
    • Identify and align the stakeholders necessary for successful execution in complex environments
    • Perceiving Complexity in Context

      Defining “Complexity”

      How Did We Get Here?

      The Context Model

      PSC and Complexity

      Complexity and the SELF model

      Complex vs. Complicated

      Complexity Conditions and Variables

      Connectedness of Components

    • Sense-making Lenses and Frames

      Systems Thinking

      Decision Making

      Problem Solving

    • Choreography: Mindsets, Tool sets and Skill sets


      Skill sets

      Tool sets

    • Choreography: Responding to Complexity

      Complexity Response Process

    • Course Summary and Call to Action

      Perceiving, Sensemaking, Complexity

      Response to Complexity

    Sign up for this course now!